Frequently Asked Questions

Q: What is a One-Time payment using Medicare Premium Payments Application?

A: This allows you to make a payment on your account. Follow the easy steps indicated below.


Q: How do I make an on-line payment using the Medicare Premium Payments Application?

A: There are four basic steps involved in using the Medicare Premium Payments Application to make on-line payments

  • Enter your payment information: You will enter your account number and how much you are paying.
  • Enter your contact information: You will enter your name, address, phone, and e-mail address.
  • Enter your payment method information: You will enter your bank account information.
  • Review and submit: You will be given an opportunity to review everything you've entered and change anything if necessary. Then you will submit the payment and receive your confirmation reference ID.

You will need to enter this information each time you make a payment using the Medicare Premium Payments Application. We recommend that you register for the e-billing service to avoid having to re-key this information each time you make a payment.


Q: When setting up my payment method, where can I find my bank's routing transit number and checking account number?

A: The routing transit number can be found on the lower left hand side of your check. The checking account number is to the right of the routing number. An illustration is provided when adding or modifying a bank account in Payment Methods.


Q: Can I set up more than one bank account to make on line payments from?

A: Yes. Just click on Payment Methods to add new or modify existing bank accounts.


Q: Do you accept credit card or debit card payments?

A: Yes. Credit or debit cards can be used to make online payments. Additionally, payments can be made with a valid checking or savings account from a US Bank.


Q: What is an appropriate browser?

A: We use 128-bit encryption to make your information unreadable as it passes over the Internet. Therefore, we strongly recommend that you use the latest version of Microsoft Internet Explorer or Firefox.

If you need a newer version of Microsoft Internet Explorer, you can download it by going to: http://www.microsoft.com/windows/internet-explorer/default.aspx

If you need a newer version of Firefox, you can download it by going to: http://www.mozilla.com/en-US/firefox/all.html


Q: Why are only some versions of browsers supported?

A: To help ensure that your confidential financial information is protected in transit, we encrypt all messages between your browser and this service. Some browser versions do not support the needed levels of encryption.


Q: How secure is my sensitive banking information and personal information? How can I know that this information will not be intercepted?

A: The service uses the following security features:

  • SSL: We use SSL (Secure Sockets Layer) that ensures your connection and information is secure.
  • Encryption: We strictly enforce 128-bit encryption security levels for users accessing this service. All users accessing this service must ensure that their Web browsers are set to enable 128-bit encryption.

Automatic Sign Out: We automatically sign you out after 20 minutes of inactivity. All users accessing this service must ensure that their Web browsers are set to enable 128-bit encryption.


Q: How do I know when a secure session has been created?

A: Most of the supported browsers will give you a message box stating when you are going into a secure session. For instance, in Internet Explorer or Firefox, on the bottom right side of the browser window, when there is a secure session in place, there is an icon that looks like a small padlock, with the lock closed. Netscape Navigator uses a key icon in the lower left corner of the screen to show security status. When the key is solid (i.e., unbroken), the session is secure. Another indication that your browser is operating in secure mode can be found in the web site address. The address will begin with 'http://' in standard, non-secure mode and with 'https://' in secure mode. The 's' in 'https' stands for secure.


Q: What are my obligations to help maintain secure transactions with Medicare Premium Payments Application?

A: You are responsible for not giving out your bank account information, bank routing information, or account information. You also must be sure that you are using an appropriate browser. Be sure to close your browser immediately after you are finished transacting your payment(s). For more details, please click Term and Conditions.


Q: How can I contact Customer Service if I have questions?

A: For information about online payments made via the Internet, or any other questions about this service, please contact us at the phone number listed on the back of your ID card.