Q: What is required to sign up for the first time?
A: You need to have access to the Internet and a valid e-mail address. You also need to have your most current paper bill. We'll ask you for your account number and the minimum due amount from your current bill. Continue to follow the instructions on the screen to complete your enrollment.
Q: Is my information secure?
A: Yes. The system has built-in, state-of-the-art safeguards, including firewalls and special software that detects unusual activity. In addition, an automatic log out feature disconnects users after a period of time in which no activity has taken place. For more details, view our security policy online.
Q: When setting up my payment method, where can I find my bank's routing transit number and my checking account number?
A: The routing transit number can be found in the lower left hand side of your check. The checking account number is to the right of the routing number (see illustration below).
Q: Can I arrange to pay from more than one bank account?
A: Yes. Just click on the 'User Options' button and then click on 'Payment Methods' to add additional accounts or modify existing payment methods.
Q: Can I schedule my payment?
A: Yes. Just click on the "Pay Bill" button and enter the date of your payment. Note that the "Pay Bill" function will not allow you to schedule a payment on a date that is after the due date of the current bill.
If you wish to establish pre-authorized payments to be automatically scheduled on the due date of each bill, please access the "Automatic Payment" feature by clicking on the "User Options" button.
Q: How will I be notified when my bill is available for viewing and payment online?
A: You will receive an e-mail notification that a new bill is available for viewing and payment.
Q: Will I continue to receive my paper bill in the mail?
A: After enrolling in this service, you will receive your next paper bill in the mail and online. A message on this next bill will advise you that we will discontinue mailing paper bills if you submit your payment through the online service. After that, you will receive all of your scheduled bills online rather than by U.S. Mail.
Q: If I have a cancellation notice on my account, can I still make online payments?
A: Yes, but if the payment is after the due date you should contact a representative at 800-332-6641 to ensure that your insurance coverage is not interrupted.
Important Note: All cancellation notices will be mailed to the address listed on your policy.
Q: If I am making a payment dated today, can I cancel it after I have clicked on the 'Confirm Payment' button?
A: If you call Customer Service before the cutoff time of 15:00 EST, a representative can cancel your payment for you. The number is 800-332-6641.
Q: When will my account reflect my payment?
A: Payments made prior to 3:00 p.m. eastern standard time, will be credited to your account on the same day.