Q: What is required to sign up for Zurich's eZPay service?
A: You need to have access to the Internet and a valid e-mail address. Your computer must have an operating system and web browser that is supported by this service (see "What is an appropriate browser" below). When you sign up, we will ask you for your account number and your five.digit zip code. When you have completed enrollment you will be able setup recurring on-line payments.
Q: What is an appropriate browser?
A: We use 128-bit encryption to make your information unreadable as it passes over the Internet. Therefore, we strongly recommend that you use the latest version of Microsoft Internet Explorer, Apple Inc. Safari, Mozilla Firefox or Google Chrome.
Q: Why are only some versions of browsers supported?
A: To help ensure that your confidential financial information is protected in transit, we encrypt all messages between your browser and this service. Some browser versions do not support the needed levels of encryption.
Q: How secure is my sensitive banking information and personal information? How can I know that this information will not be intercepted?
A: The Zurich eZPay service uses the following security features:
SSL: We use SSL (Secure Sockets Layer) that ensures your connection and information is secure.
Encryption: We strictly enforce 128-bit encryption security levels for users accessing this service. All users accessing this service must ensure that their Web browsers are set to enable 128-bit encryption.
Automatic Sign Out: We automatically sign you out after 20 minutes of inactivity.
Q: How do I know when a secure session has been created?
A: Most of the supported browsers will give you a message box stating when you are going into a secure session. Internet Explorer uses a small padlock icon on the bottom right side of the browser window. When there is a secure session in place, the padlock will appear locked. Netscape Navigator uses a key icon in the lower left corner of the screen to show security status. When the key is solid (i.e., unbroken), the session is secure. Another indication that your browser is operating in secure mode can be found in the web site address. The address will begin with (http:) in standard, non-secure mode and with (https:) in secure mode. The 's' in 'https' stands for secure.
Q: What are my obligations to help maintain secure transactions with Zurich eZpay service?
A: You are responsible for the security and authorization for use of your bank account information or Zurich account information. You also must be sure that you are using an appropriate browser. Be sure to close your browser immediately after you are finished transacting your payment(s). For more details, please click Terms and Conditions.
Q: When setting up my payment method, where can I find my bank's routing transit number and checking account number?
A: The nine-digit routing transit number can be found on the lower left hand side of your check. The checking account number is to the right of the routing number. An illustration is provided when adding or modifying a bank account in Payment Methods.
Q: Can I set up more than one bank account to make on line payments from?
A: Yes. Just click on Profile then Methods of Payment to add new bank accounts or modify existing bank accounts.
Q: When will the payment be applied to your Zurich Account?
A: Payments made Monday through Friday prior to 10:00 PM CDT will be credited to your Zurich account on that business day that the payment is made. Payments made after 10:00 PM CDT will be credited on the next business day.
Q: If the payment is past due, will my insurance coverage automatically be re-instated?
A: Payment of a past due premium does not automatically reinstate policy coverage. If you have a question about your past due premium, please call Zurich at 877-225-5276.
Q: How can I contact Customer Service if I have questions about the Zurich eZPay service?
A: For information payments made via the Internet, or any other questions about this service, please contact us toll free at 877-225-5276.