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| Frequently Asked Questions |
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| Q: What is required to sign up for Zurich's eZPay service? |
| A: You need to have access to the Internet and a valid e-mail address. Your computer must have an operating system and web browser that is supported by this service (see "What is an appropriate browser" below). When you sign up, we will ask you for your account number and your five–digit zip code. When you have completed enrollment you will be able to view your most recent invoices and make on-line payments. |
| Q: What is an appropriate browser? |
| A: We use 128-bit encryption to make your information unreadable as it passes over the Internet. Therefore, we strongly recommend that you use the latest version of Microsoft Internet Explorer or Netscape Navigator. |
| Q: Why are only some versions of browsers supported? |
| A: To help ensure that your confidential financial information is protected in transit, we encrypt all messages between your browser and this service. Some browser versions do not support the needed levels of encryption. |
| Q: How secure is my sensitive banking information and personal information? How can I know that this information will not be intercepted? |
A: The Zurich eZPay service uses the following security features:
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| Q: How do I know when a secure session has been created? |
| A: Most of the supported browsers will give you a message box stating when you are going into a secure session. Internet Explorer uses a small padlock icon on the bottom right side of the browser window. When there is a secure session in place, the padlock will appear locked. Netscape Navigator uses a key icon in the lower left corner of the screen to show security status. When the key is solid (i.e., unbroken), the session is secure. Another indication that your browser is operating in secure mode can be found in the web site address. The address will begin with (http:) in standard, non-secure mode and with (https:) in secure mode. The 's' in 'https' stands for secure. |
| Q: What are my obligations to help maintain secure transactions with Zurich eZpay service? |
| A: You are responsible for not giving out your bank account information, bank routing information, or Zurich account information. You also must be sure that you are using an appropriate browser. Be sure to close your browser immediately after you are finished transacting your payment(s). For more details, please click Terms and Conditions. |
| Q: When setting up my payment method, where can I find my bank's routing transit number and checking account number? |
| A: The nine-digit routing transit number can be found on the lower left hand side of your check. The checking account number is to the right of the routing number. An illustration is provided when adding or modifying a bank account in Payment Methods. |
| Q: Can I set up more than one bank account to make on line payments from? |
| A: Yes. Just click on Payment Methods to add new bank accounts or modify existing bank accounts. |
| Q: Do you accept credit card or debit card payments? |
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A: We do accept Mastercard and Discover payments depending on your State. We do not currently accept credit card payments if your address is in the following States: Alaska, Connecticut, Florida, Kansas, Maryland, New York, North Carolina, Texas, Virginia, and Washington.
There is a 3% convenience fee charged by Metavante to complete a credit card payment. The service will provide you with the exact amount of the fee prior to confirming the payment. The convenience fee and the premium payment will appear on your credit card statement as separate transactions. Payments made with a valid United States bank checking or savings account are available through the service with no convenience fee. |
| Q: When will the payment be applied to your Zurich Account? |
| A: Payments made Monday through Thursday prior to 3:00 PM EST will be credited to your Zurich account on the same business day that the payment is made. Payments made after 3:00 PM EST will be credited on the next business day. Payments made on Friday prior to 3:00 PM will be processed using the subsequent Sunday's date. |
| Q: How do I stop a recurring payment? |
| A: Recurring payments are setup by adding a recurring payment rule. To stop the recurring payment, delete the payment rule. If you have questions, please call Zurich at 800-332-6641. |
| Q: If the payment is past due, will my insurance coverage automatically be re-instated? |
| A: Payment of a past due premium does not automatically re-instate policy coverage. If you have a question about your past due premium, please call Zurich at 800-332-6641. |
| Q: How can I print a copy of my on-line statement? |
| A: We recommend that you download the statement into PDF format and print it using Adobe® Reader® software. You may also use the print function on your web browser, but that method may produce unsatisfactory results. |
| Q: Will Zurich Continue to send paper bill through the mail? |
| A: When you enroll for Zurich eZPay service and make your first payment we will send you one more invoice using the US Postal Service. We will then automatically discontinue sending future invoices using the US Postal Service. You will receive an Email notification containing a hot link to the site whenever a new invoice is available for your review. |
| Q: How can I contact Customer Service if I have questions about the Zurich eZPay service? |
| A: For information about on-line statements, payments made via the Internet, or any other questions about this service, please contact us toll free at 800-332-6641 or email us at Direct.Bill@Zurichna.com. |